WHO WE ARE:

First Data Corporation (FDC) is a leading provider of electronic commerce and payment solutions for businesses and governments around the world.

OUR MISSION:

From point of sale to point of settlement our clients trust First Data to deliver innovative electronic processing solutions that improve their competitiveness and efficiency.

OUR VISION:

To seamlessly enable virtually every type of electronic transaction anywhere in the world, anytime - reliably and securely - on behalf of our clients and their customers.
From the largest financial institutions and retailers in the world, to the smallest credit unions and merchants – and all sizes in between – First Data has built trust-based relationships over the past 35 years by delivering:

  • World-class customer service,
  • Real business value through an unmatched scope of solutions,
  • Highly reliable and secure systems,
  • A deep understanding of the business processes and regulatory requirements that our industry demands.

The new business segments we formed in 2006 were aligned to ensure an intense focus on meeting or exceeding our clients’ needs. Combined with a truly unique and diversified sales force, First Data has brought new strength to its core business. Providing superior service to every First Data client not only contributes to greater customer retention, it also gives us the opportunity to earn more business. We will leverage our existing client relationships to cross-sell products into our expansive base of clients, and have initiated new incentive programs to cultivate greater cross-sales efforts across the enterprise.

As the shift to cashless payments continues, we will grow our core business and maintain our position as a leading provider of electronic commerce and payment solutions for businesses and governments around the world.

 Through strategic partnerships, entering adjacent markets and launching new products, we continue to expand our product offerings and revenue opportunities. Our financial strength allows us to leverage our exceptional cash flow to make strategic investments for the long-term health of our businesses. We are committed to product innovation and will use our financial resources to continue to both build and buy key products that will enhance our competitive advantage and provide expanded ways to secure recurring revenue possibilities.

Tremendous growth potential exists in selling new, value-added products into our existing client base, particularly in the critical areas of risk and fraud, loyalty, customer contact, prepaid services and mobile commerce.

New technologies provide new opportunities. First Data is well-positioned to reap the benefits of emerging technology and address the impending needs of the markets we serve. We are working across the entire payments industry to drive innovation and create deep-rooted value for our clients and our shareholders.
We reorganized our operations in connection with the spin-off of Western Union to streamline our infrastructure accordingly and to increase focus on our clients. Several significant initiatives were launched during 2006 to ensure that we are functioning at the most efficient levels and improving costs.

First Data is in the process of a comprehensive review of data centers, application platforms and the means by which we utilize our global labor force. Our planned investments in technology will yield not only lower operating costs, but a significantly more efficient processing environment overall, with the ability to understand the performance and health of our systems from virtually anywhere in the world. We intend to use leading-edge technology to significantly strengthen our position in the processing marketplace and define an altogether new class of technology infrastructure for the electronic payments industry.

First Data is moving away from “event driven” to a “continuous improvement” business environment, simplifying our structure and processes, and creating a more efficient organization.

 First Data’s international business continues to be an impressive growth engine. Squarely focused on executing a global strategy with local impact, our geographic footprint is extending at a strong pace as we expand into new markets. First Data’s powerful reputation has opened many doors. Winning the title “Global Cards Processor of the Year” is a noteworthy achievement and has enhanced our profile with clients and influencers – a critical element to our success in the international payments world.

A number of key business wins in 2006 will help sustain our strong momentum within First Data International. We took a significant step forward with the creation of Merchant Solutions Pte Ltd., a company that will provide merchant acquiring services in seven initial markets across Asia – with China and Malaysia as the next priorities. Combined, these nine markets represent 40 percent of the world’s total population and enormous potential for First Data. We closed two key acquisitions in Germany and Argentina, as well as numerous new and expanded agreements in markets with significant growth opportunities. First Data is in an excellent position to continue to extend its unrivaled worldwide presence.

Share of retail payments by transaction value (percent)

First Data has a long runway for growth as billions of cash transactions that exist today convert to electric alternatives.

Source: Global Insight; National central banks, GIE CB, APACS, ARA, McKinsey Payments Practice
* POS/OTC transactions only