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The title of this report draws attention to the time each day we convene a conference call with company managers throughout the world, along with customers. In that call, we take stock of what’s happening right now. We address issues, we tackle problems and we seize opportunities. Each morning, we set objectives and measure progress. We make promises and we hold each other accountable. There is probably no better example of our corporate culture than our daily call, because it puts into action all that we believe about creating value. Each morning, in one way or another, 32,000 employees, supporting sales, services and operations in 200 countries and territories, come together to find ways to make life easier for our customers. Our promise is to provide the most convenient, most secure and most cost-effective solutions possible. We reaffirm our commitment to that promise on the call, we execute against it and we will measure our progress yet again each and every day. Throughout our history, we have driven outstanding growth by fulfilling our promise of making our customers’ lives easier. Consider for a moment that the global economy, with all its speed, fluidity and interconnection, is in many ways made possible by the infrastructure that First Data has systematically built over the years. We have built a rather unique model that both created the payments industry and continues to define its possibilities. We are flattered by the number of competitors that have tried to imitate our model. While we take each competitor seriously, our position as a leader in the payments industry and our ability to adapt to, and in many cases anticipate, the ever-changing competitive landscape will continue to ensure our success. I feel as confident now about our ability to capitalize on the opportunities that surround us as I ever have during my 30 years serving First Data. Our company has been designed to succeed in every way. We will continue aligning our resources with the right opportunities. We will continue to expand our share of growing markets and we will redefine those markets to seek out new, untapped growth opportunities. We will continue to provide solutions to our customers that are increasingly more convenient, effective, secure and cost efficient. |
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